How soon will my account be activated?

We know that you want to get started with your account right away, that is why we offer instant account activation. As soon as you signup, your account is activated and details are emailed to you within seconds. Other hosting companys cannot match our instant account activation!

Do you offer a money back guarantee?

We not only offer a money back guarantee, we offer the best money back guarantee found anywhere. We are so confident in the service we provide, we offer a 30-Day Money Back Guarantee. If our service is not everything you expected and more, we will refund 100% of your subscription price, Guaranteed! Signup today with absolutely no risk!

Will you advertise on my website?

We offer premium hosting and will never advertise on your website. Hosting companys that advertise on your website are often cheap, but provide very low quality service. Websites using this kind of service look very unprofessional and have very slow bandwidth connections.

Do your servers have battery backups and generators?

Each server is protected by a uninterruptible power supply system. In the rare case of a power outage, auto-start generators will take over and supply all necessary power to the servers. This system assures your website is always up and running, regardless of power conditions.

What kind of servers do you use?

We utilize dual Xeon 3.06ghz servers with hyperthreading technology (making 4 cpus). Each new server is outfitted with 6 GB of Memory and a high performance RAID-10 HotSwap hard drive system. With all of this power, your website will run at lighting fast speeds, GUARANTEED!

Do you provide data backup protection?

As of the summer of 2005, Acenet features RAID-10 on all new servers. Our RAID-10 systems feature hot swap hard drives, so if there is ever a hard drive failure, hardware can instantly be replaced with absolutely not a single minute of downtime! Acenet also offers remote backups.

What is Ace-Host.Net's uptime?

We don't just claim 99.9% server uptimes, we guarantee it in writing. If your server is not up 99.9% of the month, you are eligible to receive credit for any downtime on a pro-rated basis. However, don't expect to ever invoke this guarantee, extended downtime is extremely rare.

Can I host multiple domains on one account?

This depends on which plan you are talking about. Acenet's reseller plans can host an unlimited number of domains at no additional charge. Acenet's hosting plans have the ability to initially host a single domain, but can host more by requesting the addon domain feature.

Can I upgrade my plan at a later date?

We offer the flexibility of allowing clients to upgrade plans at anytime. The cost of upgrading will be pro-rated and you will never be charged any additional fees. This way, your account can meet the demands of your website, as it expands and or increases traffic.

Do you offer a lifetime price lock guarantee?

When you signup, we guarantee that your price will never increase and your benefits will never decrease. Your original price will remain locked for as long as you stay with us. Thats right, we not only say that your rate will never increase, we guarantee it in writing!

Do I have to register my domain with you?

We offer domain registration, but you do not have to register your domain with us. We can host any domain, with any registrar. We encourage you to register your domain with whom you choose. We even provide movie demos on how to change your DNS with other registrars.

Can you host international domains?

We can host any domain, of any country. Thats right, we can host any and all domain names. Yes, this includes domains with any and all TLD's. If you do not know what a TLD is, an example would be the ".com" or ".net" part of a domain name. There's not a domain that we can't host!

Can I use my own CGI and PHP scripts?

While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. Regardless, you can upload any scripts that you may own. However, most popular scripts are pre-installed!

I already have a domain name, what do I do?

Since you already have a domain name, simply select "I already have a domain name" during the signup process. Then, you will simply change your domain's name servers with your current registrar, which is free and fully explained within your account activation email.